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Customer Assistance Manager - Austin/Round Rock/Pflugerville/Georgetown, TX

Austin, TX
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Our operations team is currently seeking a qualified Customer Assistance Manager (HUB Field Operations)! This position will actively lead and manage 5-10 field based Customer Assistance Representatives (C.A.R.) – Ops Drivers within an assigned region. The ideal candidate will provide training and place the highest emphasis on exceptional customer service and professionalism.

What You’ll Do:

  • Ensure regional operations and logistics are efficient and effective
  • Evaluate team performance, coach, train and address performance opportunities
  • Analyze performance trends to identify ways to maximize results
  • Provide professional and courteous service to customers, regardless of circumstances
  • Roll-up your sleeves and perform C.A.R. duties with the team when the need arises
  • Off-load merchandise returns and assist with collections support as needed
  • Sit or stand, bend, push/pull, climb and reach

Minimum Experience & Qualifications:

  • Must have prior management and collections experience
  • Previous warehouse, logistics, laborer and driver experience is helpful
  • Need to have a satisfactory MVR (driving record), valid driver’s license, and D.O.T. physical certification in states that require it
  • Bilingual is a strong plus, but not required (Spanish and English)
  • Regularly lift 25-50 lbs. without assistance or push & pull up to 100 lbs. using a dolly and other safety equipment

Compensation, Perks & Benefits: 

  • Competitive Compensation with Monthly Bonus Potential
  • Full Health Benefits - Medical/Dental/Vision
  • 401k, Paid Time Off and Tuition Reimbursement


Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company, already surpassing $1B in revenue. Our scalable customer payment software products provides lease-purchase technology solutions through 16,000+ retail locations in 45 states.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasingdoes business. All new hires must pass a pre-employment criminal background check and drug test.