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Field Driver - Customer Assistance Representative - $17.00/Hour + Bonus! Austin, Texas

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Progressive Leasing is looking for Field Driver - Customer Assistance Representatives in Austin, TX. This position is perfect for those who enjoy providing superb customer assistance in person and are looking for a job that doesn’t require sitting at a desk all day. This role is pivotal in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. In this role you will have an opportunity to provide a world-class customer experience.

This role requires daily travel and in-person visits to customer residences.


  • Full Time Positions Available
  • Must be able to work a flexible schedule:
    • 2 days/week 7:30 AM – 4:00 PM, 3 days/week 11:30 AM – 8:00 PM
    • Rotating Saturdays, 7:30 AM – 11:30 AM
    • Sundays and Company Observed Holidays off!


How it works:

  • Base pay $17/hour
  • Additional $2/hour for the first 60 days guaranteed training bonus
  • Performance-based bonus paid monthly after training
    • Average monthly bonus of $5/hour
    • Earn up to $15/hour in bonus on top of your hourly rate based on your performance!
  • $1,000 Sign-On Bonus After 90 Days


  • Engage with customers at their residence to discuss past-due accounts and/or recover merchandise
  • Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
  • Routinely lift, load and unload merchandise using a company provided vehicle and dolly
  • Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
  • Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
  • Learn and apply new information and methods to work in assigned area
  • Adhere to all quality and safety guidelines
  • Adhere to company Core Values and follow standard operating procedures
  • Perform other related duties as needed


  • Bilingual (English/Spanish Fluency) a plus
  • High School Diploma or GED required  
  • Must be at least 21 years old, with a valid state driver’s license; in order to operate a CMV for interstate transportation 
  • Must meet our driver qualification requirements which includes a satisfactory Motor Vehicle Record (driving record) 
  • Prior experience in customer service or sales strongly preferred 
  • Must maintain a professional appearance 
  • Superb interpersonal, written and verbal communication skills  
  • Previous warehouse, delivery and/or driver experience preferred 
  • Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment 
  • Experience handling money is preferred 
  • Previous lease-to-own (LTO) experience strongly preferred 
  • In accordance with our Drivers Safety Policy, as a condition of employment, all employees hired into this role must maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment


  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided


Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing’s alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000 retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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