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Account Support Specialist - Specialty Division

Draper, UT
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Are you someone who is customer driven and enjoys building strong relationships with existing clients? Enjoy a team oriented, collaborative work environment? Have a strong background in sales support and account management? If so, we currently have an excellent opportunity for an Account Support Specialist to join our well-respected company! In this role, you will be responsible for supporting Progressive Leasing by maintaining customer information in our systems, as well as building upon relationships with customers for a designated National Account Executive.

What You'll Do:

  • Build strong relationships with key contacts and existing customers via phone and email
  • Create and maintain customer information while systematically checking information to ensure accuracy is maintained
  • Create customized catalogs and order forms for distribution and work closely with a designated National Account Executive to ensure customer needs are satisfied in a timely period
  • Provide regular reports for customers upon request
  • Communicate with various internal Progressive Leasing departments to resolve customer issues, concerns, requests, etc.
  • Provide product information to our customers, and assist customer service in comparing product features
  • Use company CRM tool to record actions and tasks handled as well as document key contact information
  • Send out product samples and coordinate with the National Account Executive
  • Perform various other tasks and duties as assigned

Minimum Experience & Qualifications:

  • 2 + years sales support, account management or customer service experience (required)
  • Proficient with MS Office Suite, MS Word, Excel and Power-Point
  • Must be able to create basic Excel spreadsheets, enter basic formulas, format spreadsheets, manipulate data and print
  • Proficient using Adobe Photo Shop is a plus but not required
  • Knowledge of Progressive Leasing's products and process' is a plus
  • Must have superior interpersonal skills as well as oral and written communication skills
  • Strong time management skills and highly organized with the ability to multi-task
  • Possess a strong sense of urgency
  • Detail oriented and maintain a high level of accuracy in their work
  • Ability to work independently as well as part of a team
  • BA/BS degree (preferred) or equivalent years of work experience 

Compensation, Perks & Benefits:

  • Competitive Compensation with Bonus Potential
  • Full Health Benefits - Medical/Dental/Vision
  • 401k, Paid Time Off and Tuition Reimbursement
  • Full Service On-site Gym, Game and Lounge Area, Basketball Court
  • Free Healthy Snacks and Refreshments
  • Subsidized Public Transit

WHO IS PROGRESSIVE LEASING?  

Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company already surpassing $1B in revenue. Our scalable customer payment software products provide lease-purchase technology solutions through 26,000+ retail locations in 45 states.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. All new hires must pass a pre-employment criminal background check and drug test