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Project Manager - Call Center Operations Draper, Utah

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Are you a creative problem solver that looks for ways to achieve something vs. listing the reasons why it can’t be done?  Are you constantly seeking to improve processes?  Are you highly motivated, technologically inclined, and a quick learner?  If so, we have an opportunity for you as the Project Manager - Call Center Operations! Together with your team you will identify, prioritize, and lead the implementation of strategic initiatives that enable a world class experience for customers and employees.

ESSENTIAL FUNCTIONS

  • Develop and execute project plans with milestones (i.e. iterative deliveries) to ensure scope, business value, stakeholders, cost, estimated timelines, risks and constraints are understood and met
  • Manage several high-priority projects at one time, staying on schedule under tight deadlines
  • Lead cross-functional groups implementing readiness plans for new retailers, technology solutions, and strategic initiatives
  • Work with key stakeholders and senior leaders to help define long-term strategic plans and roadmap
  • Collaborate with stakeholders to drive continuous improvements to advance process maturity, project, and change management best practices into repeatable operational processes
  • Establish and maintain professional business relations with stakeholders to ensure a high level of service and customer satisfaction
  • Serve as Operations liaison to other business partners across the enterprise to provide necessary requirements and consistent insights for products, processes and experiences
  • Organize, direct and manage exempt employee(s)
  • Mentor, coach, and develop management staff
  • Support key initiatives and partnerships designed to advance Progressive Leasing’s business goals and to bring greater exposure to the Progressive Leasing brand
  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • 3-5 years of experience in Project Management in call center operations
  • 3-5 years of experience or certifications working with Workfront and Sales Force
  • Proven ability to successfully manage, coach, and develop talent
  • Flexible and open to changing priorities in a fast-paced environment yet still able to balance compressed timeframes, all while maintaining the highest levels of customer service
  • High-integrity and initiative, focused on driving consistent results
  • Highly collaborative with excellent political savvy and business acumen to lead change throughout the organization
  • Keen attention to detail, commitment to quality, critical thinking, and exceptional judgment
  • Ability to move from high-level strategy to detailed execution
  • Superior verbal and written communications skills
  • Experience in project and change management principles, methodologies, and tools
  • Proficient with all Microsoft products, specifically Excel, Word, and PowerPoint and other project managing tools
  • Experience in a call center environment a plus
  • Bachelor’s degree preferred

WHAT WE OFFER

  • Competitive Compensation; Eligible for Quarterly Bonus and Annual Stock Grant 
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

WHO WE ARE

Progressive Leasing (NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing’s alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at ProgLeasing.com.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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