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Senior Technical Business Analyst Draper, Utah

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Progressive Leasing, a rapidly growing financial services company, is seeking an experienced Senior Technical Business Analyst. The ideal candidate will have the knowledge and experience necessary to help our technology teams deliver elastic, efficient, fault-tolerant, and secure database platforms for our industry leading SaaS products. In this role, you will work closely with the Director of Database Administration and our team of dedicated DBA’s to manage projects, coordinate with other internal teams, document SOPs, define success criteria, analyze metrics data, and drive ITIL process creation and adoption.

What You'll Do:

  • Analyze technical, business process, and data processing problems, and coordinate resolution
  • Perform data analysis and to identify and develop key performance indicators (KPIs) to predict and improve system performance
  • Proven track record to meet project deadlines and deliver on time
  • Identify and mitigate roadblocks. Report status to stakeholders in timely fashion
  • Coordinate multiple small to large projects in an Agile cross-functional environment leveraging Scrum, business analysis, and project management techniques.
  • Have a working knowledge of continuous integration and delivery in the Agile context
  • Have experience working in highly virtualized public and private cloud environments
  • Work with senior team members to implement capacity, health, and security monitoring at every layer of the application stack
  • Have experience with configuration management and orchestration tools
  • Understand basic ITIL concepts and service-oriented architectures
  • Recognize the importance of and be able to generate effective documentation
  • Have excellent written and verbal communication skills
  • Demonstrate a proven ability to learn and grow through self-study
  • Consider themselves a collaborative service provider to our intra-business customers
  • Have experience supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization

Minimum Experience & Qualifications:

  • Bachelor’s degree in an information technology related field or equivalent work experience
  • 5-7 years of experience managing small/large projects as a PM/BA
  • Experience as a project lead with emphasis in business and technical analysis
  • Experience with Jira or other similar Agile project management software
  • Experience with SQL, Excel, and other data tools for mining, analytics, and reporting
  • Familiarity with ServiceNow or other similar CMS/SKMS
  • Understanding and basic technical knowledge with RDBMS concepts such as SQL/SSRS/SSIS/HA/DR
  • Exposure to SaaS datacenter technologies and environments such as load-balancers, firewalls, and storage appliances
  • Basic understanding of common protocols and services including DHCP, DNS, FTP(S), HTTP(S), LDAP, SIP, SMTP, SNMP, SSH, TCP, UDP
  • Exposure to common Agile CI/CD development tools such as BitBucket, Electric Cloud, and Jenkins
  • Experience with enterprise telephony systems and call-center environments is a plus

Compensation, Perks & Benefits:

  • Competitive Compensation + Bonus Potential
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided


Prog Leasing, is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing’s alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more at

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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