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Technical Support Analyst II (Midnight Shift)

Draper, UT
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Ready to become the next Tech Guru? Progressive Leasing is now interviewing for a Technical Support Analyst to join our IT Service Desk team, providing mission critical support to our employees.

What You'll Do:

  • Escalate issues and provide updates to stakeholders for desktop and application tickets.
  • Assist with maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software
  • Provide tasks such as: imaging computers and checking inventory levels 
  • Manage and execute requests for multiple IT needs, including: headsets, keyboards and mice, laptops, desktops and software
  • Facilitate logins, account support, and various other system administration duties.

Minimum Experience & Qualifications:

  • Knowledge of commonly-used concepts, practices, and procedures within a Help Desk/Service Desk Environment
  • 2-3 years information systems experience, including 1 year of experience working directly with PC hardware and software
  • Knowledge of Microsoft technologies in the enterprise
  • Certifications (such as A+) a strong plus but not required
  • Basic understanding of ITIL, in particular ITSM
  • Associate’s degree or equivalent from a two-year college or technical school
  • Must be able to walk, bend, stoop, balance and reach for extended periods of time
  • Must be able to lift up to 40 lbs

Compensation, Perks & Benefits:

  • Competitive Compensation
  • Full Health Benefits - Medical/Dental/Vision
  • 401k, Paid Time Off and Tuition Reimbursement
  • Full Service Gym, Game and Lounge Area, Basketball Court
  • Free Healthy Snacks and Refreshments
  • Subsidized Public Transit
  • Fun and Relaxed Work Environment

WHO IS PROGRESSIVE LEASING?

Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company already surpassing $1B in revenue. Our scalable customer payment software products provide lease-purchase technology solutions through 26,000+ retail locations in 45 states.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. All new hires must pass a pre-employment criminal background check and drug test.