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Supervisor - Customer Payment Assistance

Glendale, AZ
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Progressive Leasing has an exciting opportunity for a Customer Payment Assistance Supervisor!  The supervisor position is crucial to the operational excellence and world class experience we provide to our customers.  You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.

*Must be a current Supervisor or Team Lead at Progressive Leasing OR have a minimum of 2 years leadership experience in a call center to be considered.*

What You'll Do:

  • Actively lead and train members of the Collections Team to achieve maximum results
  • Accurately perform administrative duties in a timely manner
  • Document and evaluate department progress to discover new ways to improve or innovate
  • Monitor calls and verify accuracy
  • Provide team members with constructive feedback
  • Performance evaluations, employee praise and discipline
  • Address escalated complaints and resolve problems

Minimum Experience & Qualifications: 

  • Must be a current Supervisor or Team Lead at Progressive Leasing OR have a minimum of 2 years leadership experience in a call center 
  • Excellent communication skills, both written and verbal
  • Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
  • Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike.

Compensation, Perks & Benefits:

  • Competitive Compensation with Monthly Bonus Potential
  • Full Health Benefits - Medical/Dental/Vision
  • 401k, Paid Time Off and Tuition Reimbursement
  • Game and Lounge Area
  • Free Healthy Snacks and Refreshments
  • Subsidized Public Transit
  • Fun and Relaxed Work Environment

WHO IS PROGRESSIVE LEASING?  

Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron’s Inc. [NYSE: AAN], is a steadily growing company, already surpassing $1B in revenue. Our scalable customer payment and software products provide lease-purchase technology solutions through 26,000+ retail locations in 45 states.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. All new hires must pass a pre-employment criminal background check and drug test.