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Technical Support Analyst Glendale, Arizona

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Progressive Leasing is hiring a Technical Support Analyst in Glendale, AZ or Draper, UT. Reporting to the Supervisor, Tech Support, you will be part of the IT Service Desk team, providing mission critical support to our employees.

Available Shifts (Utah Time)

  • Tuesday-Saturday, 3:00 PM - 11:00 PM MDT

ESSENTIAL FUNCTIONS

  • Escalate issues and provide updates to stakeholders for desktop and application tickets
  • Assist with maintaining records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software
  • Provide tasks such as: imaging computers and checking inventory levels 
  • Manage and execute requests for multiple IT needs, including headsets, keyboards and mice, laptops, desktops and software
  • Facilitate logins, account support, and various other system administration duties

REQUIRED QUALIFICATIONS

  • 2-3 years information systems experience
  • 1 year of experience working directly with PC hardware and software
  • Knowledge of commonly used concepts, practices, and procedures within a Help Desk/Service Desk Environment
  • Knowledge of Microsoft technologies in the enterprise
  • Basic understanding of ITIL, in particular ITSM
  • Associate degree or equivalent from a two-year college or technical school
  • Must be able to walk, bend, stoop, balance and reach for extended periods of time
  • Must be able to lift up to 40 lbs                          
  • Certifications (such as A+) are a strong plus

WHAT WE OFFER 

  • Competitive Compensation + Bonus Potential
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Time
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job Required Equipment & Services Will Be Provided

WHO WE ARE 

Progressive Leasing(NYSE: PRG) is the largest and longest-tenured virtual lease-to-own provider in the United States. The Company’s mission is to provide simple and affordable purchase options for credit challenged consumers. Over the last 20+ years, Progressive Leasing’s alternative lease-purchase options have helped millions of customers with less than perfect credit acquire needed items with ease. Progressive partners with 30,000retail stores, helping to drive increased revenue and improve customer satisfaction. Learn more atProgLeasing.com.

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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