Skip to main content

Customer Service Representative - Tier 2 (Remote) (Four) Miami, Florida

Apply Now

Four, a subsidiary of PROG Holdings (NYSE:PRG), is a Consumer Payments and Credit startup founded by passionate entrepreneurs with strong finance and tech backgrounds. After launching our product, onboarding thousands of online retailers and growing our customer base to hundreds of thousands and we’re hitting 2022 with a bang. We’re actively growing our team and opening various internal departments.

We are currently hiring a Customer Service Representative - Tier 2 (Remote) to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely anywhere in the US.

WE ARE: A team of hungry entrepreneurs with big dreams, gritty fintech experts, passionate about disrupting big markets, joined on a mission to bring cutting-edge alternative credit products and new ways to look at how they are underwritten and delivered to the next generation of consumers who are losing interest in traditional credit. We like to move quickly, break things, make mistakes and get better everyday as long as we are continuously delivering.

YOU ARE: A highly-skilled and empathetic customer service expert and adept problem solver who will assist Four customers with complex issues on a daily basis by email, chat, and other channels. You will handle dozens of messages a day, elevate issues that require attention and improvement, and display customer-first and teamwork-centric attitudes. We’re looking for someone who can handle a large number of advanced issues with empathy, speed, and attention to detail.

YOUR DAY_TO_DAY:

  • Help customers solve critical issues with using Four’s services
  • Display empathy and built rapport with customers
  • Consistently have an eye toward improving the experience for our customers
  • Be Four’s ears for customer issues and suggestions
  • Be a voice for Four by delivering a world-class customer service experience

YOU'LL BRING:

  • 3 or more years of exemplary customer service experience
  • Experience with dedicated customer service platforms (Front, Zendesk, etc.)
  • Attention to detail, process-oriented
  • Experience working remotely
  • Ability to thrive in a fast-paced, startup environment

WE OFFER:

  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Hours
  • Diversity Alliance Resource Groups
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job required equipment and services

ABOUT FOUR TECHNOLOGIES

Four Technologies, a subsidiary of PROG Holdings (NYSE: PRG), is a Miami, Florida-based financial technology company founded in 2018 that provides consumers with Buy Now, Pay Later (BNPL) solutions. Its innovative platform, Four, allows retailers to provide greater payment flexibility to shoppers through the option to pay for merchandise through four interest-free installments, while enhancing the retailers’ revenues through increased transaction volume and ticket size. More information on Four can be found on the company’s website, https://paywithfour.com.

Four welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Four does business.

This posting is for Four Technologies, a recent subsidiary of PROG Holdings (NYSE: PRG). Applying to this posting means that you are expressing interest in a position at Four Technologies.

Apply Now