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Customer Assistance Manager

Stockton, CA
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Our operations team is currently seeking a qualified Customer Assistance Manager (HUB Field Operations)! This position will actively lead and manage 5-10 field based Customer Assistance Representatives (C.A.R.) – Ops Drivers within an assigned region. The ideal candidate will provide training and place the highest emphasis on exceptional customer service and professionalism.

What You’ll Do:

  • Ensure regional operations and logistics are efficient and effective
  • Evaluate team performance, coach, train and address performance opportunities
  • Analyze performance trends to identify ways to maximize results
  • Provide professional and courteous service to customers, regardless of circumstances
  • Roll-up your sleeves and perform C.A.R. duties with the team when the need arises
  • Off-load merchandise returns and assist with collections support as needed
  • Sit or stand, bend, push/pull, climb and reach 

Minimum Experience & Qualifications:

  • High School Diploma or GED
  • Must have prior management and collections experience
  • To operate a CMV for interstate transportation, drivers must be at least 21 years old with a valid state driver’s license. Candidates must also meet our driver qualification requirements which includes a satisfactory MVR (driving record).
  • Regularly lift 50-75 lbs. without assistance or push & pull up to 100 lbs. using a dolly and other safety equipment 
  • Previous Least to Own experience a plus
  • Bilingual (Spanish and English Fluency) a plus

Compensation Perks & Benefits:

  • Competitive Compensation with Monthly Bonus Potential
  • Full Health Benefits - Medical/Dental/Vision
  • 401k, Paid Time Off and Tuition Reimbursement

WHO IS PROGRESSIVE LEASING?

Prog Leasing, LLC, a wholly-owned subsidiary of Aaron’s, Inc (NYSE: AAN), is the largest and longest-tenured virtual lease-to-own provider in the United States. The company’s mission is to provide simple and affordable purchase options for credit-challenged consumers. Over the last 19+ years, Progressive Leasing’s fair and transparent NO CREDIT NEEDED lease-to-own option has helped millions of customers and their families, even if they have less-than-perfect credit or an inability to pay for their purchase upfront. Progressive has also helped more than 27,000 retail stores drive increased revenue and improve customer satisfaction. Learn more at http://www.progleasing.com.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.